Refund policy

RETURN POLICY

We want you to love your purchase! Please review our return policy below.

Damages or Shipping Errors:

Inspect your order immediately. Do not return before contacting us.

Damaged or defective items must be reported through our return portal within 3 days of delivery. No exceptions. Failure to notify us within 3 days will result in denial of return, refund, or store credit. Our support team responds within 24 business hours (Mon–Fri).

Returns:

• Shipping is non-refundable; return shipping is customer’s responsibility (unless return coverage was purchased).

• No exchanges. No refunds.

• Approved returns receive store credit/gift card only (issued within 5 business days of warehouse receipt via CommentSold).

• Accessories and discounted items that are 39% or more are final sale.

Return Requirements:

• Postmarked within 14 days of order date (or 7 days from delivery if delayed).

• Unused, original condition, tags attached, no odors, stains, pet hair, or wear.

• Include invoice/order confirmation and reason for return.

Rejected returns require a re-shipping fee. If unpaid within 7 days, items will be donated.

Return coverage (Redo) provides free return shipping but does not override this policy.

Checking out with REDO

If you opted into Free and Easy Returns at checkout, you can submit your return at no cost — return shipping is on us. Simply start your return through our returns portal to get started.

If you did not add Free and Easy Returns at checkout, return shipping costs are the responsibility of the customer.

Eligibility Returns are accepted on domestic orders only. We are unable to accept international returns. If you have questions, please contact our support team.

Returns must be requested within 14 days of delivery. Requests made outside this window are not eligible.

Final Sale Items Items tagged as final sale are not eligible for return. Items discounted 39% or more are also considered final sale and cannot be returned.

Return Limits Customers with more than 5 total returns across all orders are not eligible for additional returns.

Refunds All approved returns are issued as store credit only. We do not offer refunds to the original payment method.

 

Start your return here.